Question 1

Do you use high-quality products?

Accepted Answer

Absolutely. We only use premium, professional-grade products to ensure long-lasting results and maintain nail health.

Question 2

What nail services do you offer?

Accepted Answer

We provide a full range of luxury nail treatments including BIAB, gel manicures, acrylic extensions, nail art, and bespoke nail design tailored to each client.

Question 3

How long does an appointment take?

Accepted Answer

Appointment times vary depending on the service. A standard gel manicure takes around 45–60 minutes, while more detailed sets or extensions may take up to 2 hours.

Question 4

How should I prepare for my appointment?

Accepted Answer

Please arrive with clean nails free from product where possible. If removal is required, let us know in advance so we can allow extra time.

Question 5

How long will my nails last?

Accepted Answer

With proper care, gel and BIAB treatments typically last 2–3 weeks. Longevity depends on lifestyle and aftercare.

Question 6

Do you offer custom nail designs?

Accepted Answer

Yes, we specialise in bespoke nail art. You’re welcome to bring inspiration, or we can create a unique design suited to your style.

Question 7

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.

Question 8

How do I care for my nails after my appointment?

Accepted Answer

We recommend using cuticle oil daily, avoiding harsh chemicals, and wearing gloves for cleaning to maintain your nails.

Question 9

Do you accept walk-ins?

Accepted Answer

We welcome both walk-ins and appointments. Booking in advance is recommended to ensure availability and minimise waiting time.

Question 10

Can you remove previous nail work?

Accepted Answer

Yes, we offer safe and professional removal services. Please inform us when booking so we can schedule accordingly.

Frequently asked questions